Our top priority - Our guests: Covid-19 update

Travel Information: COVID-19

Hotel’s operation policy according to health protocols for Covid 19 - Information for partners & guests

(V1. Released 18/6/2020)

Dear friends,

With the ultimate respect on public health and in function with health protocols established by the Greek government regarding Covid-19 and the ultimate protection of guests and hotel staff, we inform you that our hotel is in full implementation of the new terms of hygiene and operation.

Amaronda Resort & Spa is certified by TUV and has ISO 22000 & 9001. Also we are certified with “Health First” since 10/6.

The safety on public health is our main responsibility and we want to announce you all the measures that the hotel implements and has taken for the safety of all of us.

 

Measures to avoid personal contact and protection measures per department

In general

- Avoid shaking hands between staff and guests.

- We keep safe distances in all parts of the hotel, avoiding overcrowding.

- We follow the safety instructions from our trained staff.

- We strictly follow the signs of hygiene and protection that are in prominent places inside the hotel.

- All staff during operation is equipped with hygiene individual protection products and loyally implements, as it has been trained and certified, the new hygiene and individual protection plan regarding Covid-19.

- Fully information on leaflets are available at the reception, regarding the hotel's treatment and action plan for Covid -19.

- Information on the basic rules of hygiene is available in prominent parts of the hotel for your better information.

- Amaronda Resort & Spa includes a health coordinator - supervisor, for the proper implementation and operation of health protocols.

- Our hotel also allocates a reference doctor in case of a suspected incident.

- Children should always be under the supervision of their parents, no matter how long they stay in our hotel.

-Our hotel is equipped with a Medical Kit with all the necessary health safety measures.

- Touchless payments are at your disposal.

 

Reception

-Antiseptic devices at the disposal of every guest in the reception desk.

-Check- out process will take place at 11 a.m. while check- in is transferred at 15.00 p.m. in order to clean thoroughly (and disinfect) the rooms.

-Avoid overcrowding during check-in / check-out - keeping distances according to the signs which will be disposed on the floor.

- Disinfection of key cards and keys – they will be placed in a special box for disinfection.

- Prohibition of entering the rooms to non-residents.

- 24- hour operation.

-Internal communication with the reception by calling 0 from your room phone.

-External communication with the reception by calling from your personal phone +30 22290 68100.

-Heat metering during check in.

-Online check- in service by email.

-Regular decontamination of the reception desks. The reception is disinfected at regular intervals with special disinfectants.

 

            Booking and Cancellation Policy in cooperation with the reception.

-Payment policy: An advance payment of 30% of the total reservation is required at the time of booking. 50% down payment on the entire reservation 15 days before arrival. The remaining amount will be reimbursed upon departure.

-Cancellations up to 7 days before arrival. In case of cancellation up to 7 days before arrival, the reception will issue a Voucher for the full amount you have paid in advance, which you can use for any future booking.

-Voucher: The Voucher will be valid for 18 months from the date of issue and can be used for future bookings. If the voucher is not redeemed within 18 months from the date of issue, the full amount will be refunded upon expiration.

-Cancellations 6 days before arrival. In case of cancellation 6 days to 1 day before arrival, the amount you have prepaid as cancellation will be charged. In case of non-appearance or departure before the scheduled date, 100% of the total cost of the reservation will be charged.

 

Housekeeping

-The change of linen and towels is done every 3 days according to the recommendations of National Organization of Public Health.

-All non-basic items, such as magazines, leaflets, laundry bags, bathrobes, decorative pillows, blankets, etc. are removed.

- Daily room arrangement and waste disposal.

-The room cleaning is done with cleaning products but also with special disinfectants which ensure the immediate neutralization of germs.

 

Main Restaurant

-Mandatory hand disinfection at the entrance of the restaurant.

-Partial division of customers’ entrance for a safe function of the restaurant and the avoidance of overcrowding.

-Maintenance of distances by delimiting the interior and exterior of the table seats with a safety distance of 0.70 cm, according to the instructions of National Organization of Public Health.

-Keeping traffic corridors between buffets and tables.

-Double seating if it’s necessary.

-The buffets are maintained because they are a feature of our product. They will now have more individual portions, more packaged products and live cooking. The central restaurant buffet is served exclusively by kitchen staff. Your choice is free and repetitive during meals. Meals which will be served are breakfast and dinner.

-We recommend that your stay at the restaurant does not exceed 45 minutes.

-Cleaning the surfaces of the table seats is done with special disinfectants after each use.

- The breakfast at the main restaurant is open from 07.30 to 11.00.

-The dinner at the main restaurant is open from 19.00 to 22.00.

-The tables are covered with disposable placemats and the cutlery is on the table covered. Strict hygiene and distance measures are applied by employees.

- Children always eat with their parents.

 

A la carte Restaurant

-Mandatory hand disinfection at the entrance of the restaurant.

- Pre-booking is recommended.

-Keeping distances by delimiting the outdoor table seats.

- The surface of the table seats is cleaned with special disinfectants after each use.

-Operation of the A la carte restaurant: 12.30 to 17.30 & 19.30 - 23.00.

-All Α la carte services of the restaurant (menu & prices) are available on the website of the hotel www.amarondaresort.com for your intact service.

-The tables are covered with disposable placemats and the cutlery is on the table covered. Strict hygiene and distance measures are applied by employees.

-Children always eat with their parents.

 

Main & Beach Bar, Pool bar

-All a la carte services (products & prices) are available on the hotel's website www.amarondaresort.com for your intact service.

-Keeping distances by delimiting the table seats inside and outside.

-Cleaning the surfaces of the table seats is done with special disinfectants after each use.

-In case of self-service supply, please observe the floor signs that you will find in the bars as of to avoid overcrowding.

- Operation of Central Bar: 08.00 to 24.00

- Beach bar operation: 10.00 to 24.00

- The pool bar will remain closed during the 2020 season.

 

Sunbeds & Umbrellas at the beach

 -Keeping safety by delimiting umbrellas and sunbeds at a distance. The minimum distance between the sunbeds on different umbrellas according to the instructions of NOPH is set at 1.5m.

-Cleaning the surfaces of the sunbeds is done with special disinfectants after each use.

-We follow the recommendations of the lifeguard for our safety.

 

Operation, Sunbeds & Umbrellas at the pool

-Pool operating hours:  10.00 to 19.00.

-Keeping safety by delimiting umbrellas and sunbeds at a distance. The minimum distance between the sunbeds on different umbrellas according to the instructions of NOPH is set at 1.5m.

-Cleaning the surfaces of the sunbeds is done with special disinfectants after each use.

-The maximum number of swimmers allowed in the pool at the same time is 34 people.

-We follow the recommendations of the lifeguard pool for our safety.

- Chlorination and pH control every four hours per day and in accordance with the instructions of NOPH.

 

Spa

-Opening hours of Spa 11.00 to 20.00 daily.

-The indoor pool will not be available for use until 2020, in accordance to health protocols.

-A massage service is available outside the hotel, in a controlled area with a gazebo and on appointment.

-Cleaning of all surfaces is done with special disinfectants after each use.

-All spa a la carte services (services & prices) are available on the hotel's website www.amarondaresort.com for your intact service.

 

Gym

-Opening hours of gym: 11.00 to 20.00.

-The service is offered by appointment from the reception.

-The use of the gym is done without air conditioning.

-After use, all instruments are disinfected and are ready for later use.

 

Tennis & Basketball Courts

-Their use is allowed only with a predetermined appointment at the reception, in order to avoid physical contact.

- Available sports equipment which is disinfected after each use.

 

Kids Club

- An outdoor playground is available which is disinfected at regular intervals.

- The children's indoor entertainment area remains closed.

 

Groom Service

- Groom service is available in accordance with hygiene rules.

- Disinfection of transport equipment after each use.

 

Room Service

-All a la carte services (services & prices) are available on the hotel's website www.amarondaresort.com for your intact service.

-Taking under consideration of all hygiene and safety precautions, you can enjoy your meal in the room by ordering intact calling 160 from your room phone. The food is served in specially closed packages according to HACCP standards.

-The service is open daily from 08.00 to 22.30

 

Possible Maintenance during your stay

-In case of material error in your room, please contact the reception desk by calling from your telephone device at 0. Our hotel technician will visit your room to solve the problem by complying all Health Safety Measures. When the restoration work is completed, the room will be disinfected again.

 

Use of the Air Condition within your room

-Your personal air condition works as long as all doors and windows of your room remain closed and the room card is located inside the special switch.

-It is recommended for the months of July and August, the temperature to be set at 24 degrees Celsius.

-All the individual air conditions of our hotel are maintained and supervised based on the air conditioning operating regulations set by NOPH.

 

Use of Air Condition in public areas

-For summer of 2020 and in accordance with the new hygiene protocols of the Government, the use of air conditioners in public areas is not recommended. These spaces include the reception, the main lobby, the main bar, the main restaurant, the spa, the gym, the kids club and the conference room. Natural ventilation will always be present during operation.

 

Storage Department

- The receipt of goods is always done by authorized and trained personnel, taking into account all the Health safety measures.

 

Personnel Safety

-All staff of Amaronda Resort & Spa is throughout the operation of the hotel equipped with the necessary individual protection measures as defined by NOPH for each department.

 

Personal Documents 


-For dealing with COVID-19, the hotel reserves the right to request from visitors additional documents certifying their identity, their travel schedule or other relevant information under the General Data Personal Regulation (GDPR).

 

Actions on a Covid – 19 case

-If a visitor presents symptoms compatible with the Covid-19 infection, then the hotel's action plan for dealing with it, is activated and always in accordance with the strict instructions of NOPH.

 

Kolonias Ilias

Hotel Director

Amaronda Resort & SPA